Please click here to contact Technical Support.
- What is the refund policy? What are the terms of the sale?
- What is the privacy policy?
- Why can't I use my debit or checking card?
- I'm having technical trouble with the online box office. Can someone help?
- I've lost or damaged my ticket. Can I get another one?
- I'm concerned about giving my credit card information over the internet
- I don't have a printer. What can I do?
- I didn't get a receipt. Why?
- I've lost the receipt that was emailed to me. Can I get another one?
- How do you guarantee my specific seat when I'm printing my own tickets?
- What if ticket is stolen? Is there a risk that someone else can use it?
- I don't own a credit card. How can I purchase tickets?
- If you have questions regarding the event that's not specifically pertaining to the website or online box office...
- I'm having trouble using the site. Can I contact someone and explain my problem?
Venue Name: dba No venue selected
Venue Phone: Contact 168tickets - 168tickets Help
Venue Address:
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Q: What is the refund policy? What are the terms of the sale?
A: Each venue sets their own refund policy. Typically, though, tickets are non-refundable purchases.
Q: What is your privacy policy??
A: Please click here to view our privacy policy.
Q: Why can't I use my debit or checking card?
A: Technically, you can. However, it isn't advisable. There are very few, if any, fraud limitations with a debit card. If your credit card is used fraudently, typically your limit of liability is $50, meaning, you'll only be out $50. With a debit card, there is no limit to this, a fraudulent web site operator could drain your entire checking account balance. For this reason, we recommend that you NEVER use a debit/checking card on the internet.
Additionally, if our fraud checks do not allow your transaction to be processed, the transaction amount will still be allocated from your checking and unavailable for some period of time.
If you do not have a credit card, please visit the venue box office to make your purchase.
Q: I'm having technical trouble with the online box office. Can someone help?
A: Yes, please contact the venue directly or use this link to submit a support issue: 168tickets Help. Please provide us with your name, address, email address, and the last 4 digits of your credit card when you send in your request. Online requests for support are returned within 48 hours.
Q: I've lost or damaged my ticket. Can I get another one?
A: Yes, you may re-print your Print-at-Home ticket as many times as your need to, although only the first ticket scanned will be admitted to the event. If your tickets are delivered via mail, you will need to contact the box office to discuss possible options.
To re-print your tickets, when available, just click on the reprint tab at the top of the box office store or click the link in your email confirmation and enter the required information. This information was provided to you via email after your purchase. Tickets are tracked by their unique barcodes so re-printing a ticket is not an issue.
Q: I'm concerned about giving my credit card information over the internet
A: Our ticket provider, 168tickets, uses industrial strength 128-bit SSL encryption technology to protect your financial information. Your order is processed immediately and is not stored on our web server, further protecting you. You can click here to verify the SSL certificate.
Q: I don't have a printer. What can I do?
A: You may be presented with an option to mail your ticket during checkout. If this option is not offered at your venue please contact the venue box office (phone number listed above) and explain to them that you need your ticket mailed to you directly. Additional fees may apply.
Q: I didn't get a receipt. Why?
A: You must provide a valid email address when making a purchase. If you're sure that you provided your correct email address, check your spam folder to make sure your receipt did not accidentally get flagged as spam. You can also contact the venue to have the confirmation email resent to the email address on file for the transaction.
Q: I've lost the receipt that was emailed to me. Can I get another one?
A: Yes, please contact your venue and ask them to resend your confirmation email. They will need your name, address, email address, and the last 4 digits of your credit card.
Q: How do you guarantee my specific seat when I'm printing my own tickets?
A: During your purchase, a unique barcode is generated and assigned to each seat. This bar code can be scanned only once. Please be careful NOT to distribute copies of your ticket because the first ticket scanned at the gate will get admittance. All others will be refused.
Q: What if ticket is stolen? Is there a risk that someone else can use it?
A: Yes, the first person to bring that ticket to the gate will gain admittance so please take care to ensure that your ticket is safe. If you know your ticket has been stolen, please contact the venue from which you purchased your ticket.
Q: I don't own a credit card. How can I purchase tickets?
A: Unfortunately, you can't purchase tickets through this store without a valid credit card (please do not use a debit/checking card - see above). You can however visit the box office of your event and purchase tickets. Please contact them directly for sale times..
Q: If you have questions regarding the event, performers, policies, parking, or anything not specifically pertaining to the functionality of the website or online box office...
Please contact the venue directly.
Q: I'm having trouble using the site. Can I contact someone and explain my problem?
A: Yes. If you have a technical question about this site please feel free to contact support by clicking this link: 168tickets Help. Please contact the venue directly via phone or email with questions about events, directions, billing, etc.
Technical Support - contact venue for ticketing info, directions, billing questions, etc. If you have a question on a billing issue, please be sure to include your name, address, telephone, the venue from which you ordered, and the last 4 digits of your credit card. Without this info, your transaction cannot be researched.